Bilingual Customer Service Coordinator
Bilingual Customer Service Coordinator sought to manage customer inquiries and early-stage collections for finance clients in motorized products industry.
Bilingual Customer Service Coordinator
November 5, 2024
Adminstration Markham, ON Contract - (12 Months) Hybrid - 3 WFH 2 weeks vacation Benefits Yes Job: 109413.5 Upper salary: $60,000 CAD
About the Client
Our client is a world leader specializing in the sales, distribution, and marketing of motorcycles, ATVs, snowmobiles, outboard motors, and other motorized products across Canada. They are seeking a talented Bilingual Retail Finance Customer Service Coordinator to join their team.
Job Description
We are seeking a dedicated Customer Service Representative to manage inbound and outbound calls for our financial services clients. The ideal candidate will provide exceptional customer assistance, acting as a brand ambassador, and handling early-stage collection calls professionally.
Key Responsibilities
- Manage inbound and outbound calls, emails, and text messages with a customer-centric approach.
- Address customer requests and record all account maintenance activities in our dedicated system.
- Complete After Call Work (ACW) tasks efficiently.
- Participate in special projects as needed.
- Conduct early-stage collection calls to recover outstanding balances.
- Negotiate payment plans and settlements with customers.
- Update and maintain accurate records of collection activities and customer interactions.
- Follow up on payment commitments and ensure timely resolution of accounts.
- Handle disputes and escalate issues when necessary.
- Adhere to compliance and regulatory guidelines while conducting collection activities.
- Provide excellent customer service to maintain positive customer relationships.
Education and Experience Requirements
- Minimum of a high school diploma.
- 1 to 2 years of experience in a financial services call center.
Skills and Abilities
- Superior organizational skills and ability to multitask.
- Strong negotiation skills.
- Proficient in following processes.
- Excellent time management skills.
- Professional phone etiquette.
- High emotional intelligence.
- Team player.
- Available for a 5-day workweek with varying rotating shifts, including Saturday availability.
- Strong analytical skills and detail-oriented.
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5 months ago
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